My good friend, Timothy Johnson, is releasing his third book today. And it's really good.
If you are a fan of a compelling story, with twists and conflict, that teaches you something throughout - you will love this book. I read it in one sitting. But I've been thinking about it all day.
I was connected to the story immediately. A young and witty manager who has to overcome a Call Center crisis in the midst of unsupportive leadership. And his best resource is his observation and interaction with the local area S.W.A.T. team.
I have always enjoyed learning best practices through a well-told story that contains many teachable moments. That's why books by authors like Patrick Lencioni and Steve Farber have always been ones I pick up quickly. I would like to introduce you to another fantastic author that I will add to that list - Timothy Johnson.
Without giving it all away, here's some of what I learned (and will continue to learn about) through SWAT:
- "Consistent where critical. Variable where valued."
- Systems thinking helps you and everyone on your team better understand the process and what's expected.
- Drawing a flowchart is more than just a futile exercise, it actually helps you think through important next steps.
- Clear communication is vital for everyone to be on the same page.
- How to properly prepare yourself to fire a sidearm.
- The steps that a S.W.A.T. team uses to infiltrate and secure a building or stronghold.
- I need to take a better look at the inputs and outputs within my organization.
- Rona is really mean and probably tore the heads off her Barbie's as a child.
This is the first book that I've read by Timothy Johnson. He's actually written two others that I'm excited to dive into as well:
I'm wishing Tim all of the best on the release of his new book. If you are involved in any type of organization that has to critically look at the flow of information or if you want to develop better systems (or analyze how you look at your systems) I recommend this book to you. Click here to buy it!
One last thing. Throughout the book, each chapter begins with a quote. While many books include quotes at the start of chapters, I felt like these quotes were especially timely and fit well within the context of the story. My favorite quote from the book came at the start of Chapter 8:
"If the first button of one's coat is wrongly buttoned, all the rest will be crooked."
- Giordano Bruno
This book is going to help me and help you make sure that first button is right where it needs to be.